Limehouse Library Hotel
Privacy Policy and Cookies
Last Updated: 1 October 2025
This Privacy Policy and Cookies & Terms and Conditions set out how Hazev Limited
T/A Limehouse Library Hotel (“we”, “us”, or “our”) collects, uses, and protects your
personal information. We are committed to complying with our legal obligations
under the General Data Protection Regulation 2016/679 (”GDPR”).
We ask that you read this Policy carefully, as it contains important information about
how we handle your personal data, including your rights and how you can contact
us.
Privacy Policy and Cookies
1. Data Controller
Hazev Limited T/A Limehouse Library Hotel is the data controller responsible for
your personal data under GDPR. Our contact details can be found at the end of this
document.
2. Information We Collect
We may collect the following categories of personal data:
• Name, surname
• Email address
• Phone number
• Country or region
• Home address
• Booking details (check-in/check-out dates, room type, number of guests)
• Government-issued identification data (e.g., passport number, ID expiry date, date
of birth)
• Payment card details (for pre-authorisation and pre-paid bookings)
We collect this information when you:
• Book a stay via our website or third-party platforms
• Contact us directly (email, phone, forms)
• Check in at the hotel
• Submit a form on our website
• Consent to marketing communications
• Participate in surveys, feedback or promotional campaigns
Please note: We do not collect or process special category (sensitive) personal data,
including but not limited to racial or ethnic origin, political opinions, religious beliefs,
health data, or sexual orientation.
3. Identity Verification at Check-In
All guests, including children, are required to present a government-issued photo ID
at check-in (e.g., passport, national ID, driving licence).
We will verify the following
details:
• Full name
• Date of birth
• ID expiry date
These details are stored securely and retained for a maximum of 1 year, after which
they are automatically deleted. This temporary retention is solely for legal or
operational purposes (e.g., in the event of a security inquiry or chargeback dispute).
4. Children and Age Restrictions
At Limehouse Library Hotel London, we prioritise the safety and well-being of all our
guests, including minors under the age of 18. To ensure their comfort and security
during their stay:
Guests must be 18 years or older to stay without a parent or legal guardian.
If a minor is staying at the hotel, their age will be recorded at check-in for service
provision purposes.
Minors are only allowed to stay when accompanied by a parent or legal guardian.
If a minor will be accompanied by an adult who is not their parent or legal guardian,
written parental consent is required. The minor’s parent(s) or legal guardian must
complete the Parental Consent Form available on our website prior to check-in.
Without a completed and verified parental consent form, the hotel reserves the right
to refuse check-in to minors travelling with unauthorised adults.
5. Access to Your Data
Your personal data may be accessed by authorised Limehouse Library Hotel
personnel for service provision, including:
• Front desk and hotel staff
• Reservation and administration team
• IT department
• Medical services (where applicable)
• Legal counsel (if legally required)
6. Security of Your Data
We take appropriate technical and organisational measures to protect your data,
including:
• Secure servers and firewalls
• Password-protected systems
• SSL encryption for payment transactions
• Limited-access permissions for staff
• Data minimisation and automatic deletion policies
While we strive to protect your personal data, we cannot guarantee the security of
data transmitted over the internet.
7. Data Retention
In addition to the 1-year retention period for ID data, we retain other personal data
such as booking information and contact details for up to 1 year, after which it is
securely deleted or anonymised unless retention is required by law.
8. Guest Access Policy
For safety and security, non-registered visitors are not permitted in guest rooms.
Visitors may meet registered guests in designated public areas, including the
restaurant, lounge, and rooftop terrace, but are strictly prohibited from accessing
guest rooms.
9. Cookies and Website Usage
We use cookies and similar technologies to enhance your experience on our
website. Cookies help us:
• Recognise you when you return
• Track website usage and performance
• Deliver targeted marketing
• Improve content based on user behaviour
You can control cookie settings through your browser. Please be aware that disabling
cookies may impact your website experience.
10. Data Transfers Outside the UK / EEA
By submitting your data to us, you consent to its transfer to countries outside the
European Economic Area. In such cases, we ensure that appropriate safeguards are
in place to protect your data.
11. Your Rights
You have the right, subject to the payment of a small administrative fee (currently
£10), to request access to any personal data we may hold or process about you. If
you wish to exercise this right, you should:
•Put your request in writing.
•Include proof of your identity and address (e.g., a copy of your driving licence or passport, and a recent utility or credit card bill).
•Transfer the amount of £10 to our bank account, which we will provide you in writing; and
•Specify the personal data you want access to, including any account or reference
numbers where applicable.
You have the right to require us to correct any inaccuracies in your data free of
charge. If you wish to exercise this right, you should:
•Put your request in writing.
•Provide us with enough information to identify you (e.g., account number,
username, registration details); and
•Specify the information that is incorrect and what it should be replaced with.
You also have the right to ask us to stop processing your personal data for direct marketing purposes. If you wish to exercise this right, you should:
•Put your request in writing (an email sent to info@limehouselibrary.com with a header that says ‘Unsubscribe’ is acceptable).
•Provide us with enough information to identify you (e.g., account number,
username, registration details); and
•If your objection is not to direct marketing in general but to direct marketing by a particular channel (e.g., email or telephone), please specify the channel you are objecting to.
You have the right to ask us to delete your personal data permanently. If you wish to
exercise this right, you should:
•Put your request in writing (an email sent to info@limehouselibrary.com with a header that says ‘Delete my Personal Data’ is acceptable).
You have the right to:
•Request access to your personal data
•Request correction of inaccurate data
•Request deletion of your personal data
•Object to processing for direct marketing
•Withdraw your consent at any time
To exercise your rights, please contact us at:
info@limehouselibrary.com
12. Monitoring and Recording
We may monitor and record communications (e.g., calls, emails) for quality
assurance, compliance, training, and fraud prevention.
13. Marketing Consent
By checking the marketing consent box, you:
• Confirm that you’ve read and agreed to this Policy and our Terms & Conditions
• Consent to receive promotional content via email, SMS, or other digital means
• Understand that you can withdraw your consent at any time
You may unsubscribe at any time by following the instructions in our emails or by
emailing info@limehouselibrary.com with the subject line “Unsubscribe”.
14. CCTV Monitoring
For the safety and security of guests, staff, and hotel property, CCTV operates in reception, entrances, corridors and public areas of the hotel. CCTV footage is retained for a maximum period of 14 days and is automatically overwritten after this period unless required for the investigation of an incident, crime, or legal matter.
15. Certificate Registration
We hold a certificate issued by the Information Commissioner’s Office (ICO), demonstrating our commitment to data protection compliance.
16. Contact Us
If you have questions about this policy or how we handle your data, please contact
us:
Email: info@limehouselibrary.com
Phone: +44 20 4553 1000
Address: Limehouse Library Hotel, 638 Commercial Rd, London E14 7HS
17. Policy Updates
We may update this Policy periodically. Please review it from time to time to stay
informed about how we protect your personal data.